Q: Do you offer custom colors and designs for 3D prints?
A: Absolutely. Our Fresh 3D Prints line is 100% custom. With the addition of multiple 3D printers and our Automated Material System (AMS), our color options are virtually endless.
Full Customization: You can choose your own shape, personalized text, images, and colors for your order.
Color Matching: While we offer an expansive library of colors, we use standard PLA, PETG, or specialty filaments. We guarantee a close match to your specifications, but we cannot promise exact Pantone color matching, as filament colors can vary slightly by batch and brand.
Frequent Questions
Q: What is the process for placing a complex or multi-color custom order?
A: Our custom process is designed for clarity and precision:
Submit Inquiry: Send us your design concept, logo, or personalized text requirements.
Digital Proof: We create a high-resolution digital proof showing the design, colors, and material selections for your approval.
Manufacturing: We use our AMS systems to execute complex, multi-color prints with high precision and clarity.
Q: Do you offer affordable bulk orders for events like weddings, parties, or corporate gifts?
A: Yes, we offer special rates for bulk and B2B orders. Shipping for these orders is invoiced separately, ensuring you receive the most accurate and fair rate. Please visit our Business Solutions page or contact us directly to discuss pricing and lead times for large-scale custom projects.
For a consultation and detailed quote, please provide the following details via our Contact Form:
Project Scope and Vision
Estimated Quantity
Product Preference
Desired Timeline
What are my shipping options?
We offer several shipping options to meet your needs:
Standard Shipping: Our most affordable option, using USPS First-Class and Ground Advantage services.
Expedited Shipping: A faster option for customers who want their items sooner, using USPS Priority Mail.
B2B & Wholesale: For all business and bulk orders, shipping is invoiced separately to ensure you receive the most accurate and fair rate. We do not use our standard per-item shipping fees for large orders.
How much does shipping cost?
Our shipping costs are based on a simple system designed for both individual and business needs:
Standard Retail Orders: We offer a flat-rate shipping system for individual orders to keep your costs predictable.
FREE SHIPPING: All domestic retail orders over $45.00 qualify for free standard shipping!
B2B and Wholesale Orders: Shipping is calculated based on the final package’s weight and dimensions to ensure an accurate, fair rate for bulk fabrication.
How long will it take to get my order?
Once your "Museum-Grade" order has been crafted and shipped:
Standard Shipping: Orders typically arrive within 2–5 business days.
Expedited Shipping: Orders typically arrive within 1–3 business days.
Local Delivery: We will contact you directly to arrange a convenient delivery time, usually within 1–2 business days of your order being completed.
We will send you a shipping confirmation email with a tracking number as soon as your order is on its way!
Do you ship internationally?
Yes, we do! We're thrilled to be able to share our mission with the global community. We offer reliable, flat-rate shipping for international orders. Please see our list of currently supported countries below. Please note: All international orders may be subject to customs fees, import duties, and taxes by your country. These charges are not included in the item price or shipping cost and are the responsibility of the customer.
We currently ship to the following countries:
Canada
United Kingdom
Australia
New Zealand
Germany
France
Ireland
Japan
South Korea
Singapore
Please Note: All international orders may be subject to customs fees, import duties, and taxes by your country. These charges are not included in the item price or shipping cost and are the responsibility of the customer.
Q: What is your return or guarantee policy?
A: We stand behind the quality of our artisan-crafted work. We offer a hassle-free 7 day return window for any product damaged in shipping or defective upon arrival. Your satisfaction is our primary mission. (Please see our full Return Policy link in the footer for details.)